Refund policy

Every KindRoot Goods piece is printed to order for you. Because we can't resell a made-to-order item, we don't accept returns for change of mind. We do stand behind every order:

• Print defect, damage, or wrong item: we'll replace it free, or refund you if a replacement isn't possible. Email us a photo within 30 days of delivery.
• Wrong size: we'll exchange it once for a different size at no charge for the new item. You cover return shipping on the original. Ask within 30 days of delivery.
• Lost in transit: if tracking stops moving or shows delivered and you can't find the package, let us know and we'll reship it.

How to start

Email grow@discoverkindroot.com with your order number and, for defects or damage, a photo. Please don't send anything back before we reply. We'll give you the return address and next steps. A real person answers, usually within one business day.

Refunds

Approved refunds go back to your original payment method. Once it's processed, your bank usually takes 5–10 business days to show it. Original shipping charges are refunded only when the problem was our mistake.

Cancellations

Production starts quickly. If you need to cancel or change an order, email us within 12 hours of placing it. Once an order is in production, we can't cancel it.